My customer had an ultra-portable laptop (that I had initially confused with a netbook) that he thought had trojan horse programs on it, and he wanted them removed and the laptop fixed.
He did have trojans; and viruses and spyware. Multiples. One of them had lodged inside the 'winlogon' service that allows you in to the desktop, and I couldnt remove it.
Usually this calls for formatting the hard drive and re-installing Windows. Not an exceptionally hard thing to do. Except in this case. No version of Windows that I installed would work properly; none of my three versions would install properly, nor his.
Upon further investigation, it turns out that Dell had (has?) some kind of mechanism that prevents people from re-installing Windows on that model of laptop without the specific Recovery Disk that came with the computer(or Recovery Partition).
Afterwards, I returned the laptop to the customer, letting him know what I had done, what I had found out and what his options might be.
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